Warranty & Product Guarantee

Our Promise to You

Items purchased are subject to a 2-year guarantee against defect and will be exchanged within this period of time. This means that you can return products which have faults or imperfections within two years from the date of purchase, given that these are not caused by improper use of the product.

Limited Warranty

Trollbeads Australia New Zealand Pty Ltd.  warrants to the original end-user that this Trollbeads product will be free from defects in material or workmanship. The term of this warranty is limited to twenty-four (24) months from the end-user’s date of purchase, whether or not actual use begins on that date.

Limitations and Exclusions

The obligations of each under this warranty, and the sole remedy for any breach thereof, are limited to repair, at Trollbeads Australia New Zealand Pty Ltd. manufacturing facility, of any parts or parts of its Trollbeads products which prove to be defective, or, in Trollbeads Australia New Zealand Pty Ltd. sole discretion, replacement of such products.

All returns of defective parts or products must include the product model number and serial number, and must be made through Trollbeads Australia New Zealand Pty Ltd. Authorized returns must be shipped prepaid. Repaired or replacement parts will be shipped directly back to the customer.

  1. The warranty provided herein does not cover charges in labour or other costs incurred in the troubleshooting, repair, removal, installation, service or handling of parts or complete products.
  2. All claims under the warranty provided herein must be made within ninety (90) days from the date of discovery of the defect. Failure to notify Trollbeads Australia New Zealand Pty Ltd. of a warranted defect within ninety (90) days of its discovery voids Trollbeads Australia New Zealand Pty Ltd. obligations hereunder.
  3. The warranty provided herein shall be void and of no effect in the event that (a) the product has been used outside the manufacturers’ specific use; (b) the product has been subjected to misuse, neglect, accident, improper or inadequate maintenance, corrosive environments, environments containing airborne contaminants; (c) unauthorized modifications are made to the product.
  4. The warranty provided herein is for repair or replacement only. Trollbeads Australia New Zealand Pty Ltd. shall not be liable for any loss, cost, damage, or expense of any kind arising out of a breach of the warranty. Further, Trollbeads Australia New Zealand Pty Ltd. shall not be liable for any incidental, consequential, exemplary, and special or punitive damages, nor for any loss of revenue, profit or use, arising out of a breach of this warranty or in connection with the sale, maintenance, use, operation or repair of any Trollbeads product. In no event will Trollbeads Australia New Zealand Pty Ltd. be liable for any amount greater than the purchase price of the defective product. The disclaimers of liability included in this paragraph 4 shall remain in effect and shall continue to be enforceable in the event that any remedy herein shall fail of its essential purpose.
  5. This warranty is the sole and exclusive warranty for Trollbeads Australia New Zealand Pty Ltd. and is in lieu of all other express and implied warranties, Trollbeads Australia New Zealand Pty Ltd. specifically disclaims all other express and implied warranties, including, but not limited to, all implied warranties of merchantability and fitness for a particular purpose. No person or entity is authorised to bind Trollbeads Australia New Zealand Pty Ltd. to any other warranty, obligation or liability for any Trollbeads product. Installation, operation or use of the Trollbeads product for which this warranty is issued shall constitute acceptance of the terms hereof.