Christmas Delivery Update
With the Christmas period upon us, some of our dispatching of orders can be a little delayed due to the Christmas rush. Please be aware that all orders made before 15th December will be sent out prior to the Sendle and Australia Post Christmas cutoff dates, to ensure you have your treasures in time for the Festive Season.
Fast $5 delivery within Australia
All orders made on this website are sent for a flat $5 charge with Sendle.
You will automatically receive an email when your items leave our warehouse. You can expect to receive your item within 5-7 business days and you will be able to track your order at all times so that you know where it is and when you can expect it. Simply go to our tracking page and follow the prompts.
If you have any concerns or questions along the way then please contact us at email@example.com and we will do everything to look after you and answer all of your questions.
For more information on all of our shipping and returns please click on the 'Shipping & Returns' tab in the footer menu of this website.
Shop with Confidence
We produce only top quality products and we know you'll love them. That's why all items purchased through www.trollbeads.com.au are covered by a 2-year limited product warranty which can be found by clicking on the 'Warranty Details' tab in the footer menu of this website.
We also understand that sometimes in life things just don’t work out, so when that happens, here’s what you need to know about our Returns Policy:
Change of mind returns may be exchanged within 14 days of receiving your order - just go to returns.trollbeads.com.au or email us at firstname.lastname@example.org and we will get it all sorted for you. For hygiene reasons, we cannot exchange or refund earrings, and unfortunately this exchange policy does not apply to our monthly Unique Events, AutumnFest and TrollFest stock as all claims are final during these events – sorry about this but thanks for understanding.
A refund or exchange will be provided for any items proven to be damaged or faulty. Please go to returns.trollbeads.com.au and follow the prompts to arrange a return. We will investigate the issue and a member from our Customer Service team will be in touch to work with you throughout the process.
48 Hour Sale Guarantee
We want you to always shop with absolute confidence, knowing that you won’t miss out on any of the great deals, giveaways or specials that we have during the year. That is why we have our 48 Hour Sale Guarantee .
What that means is that if any item you purchased within the last 48 hours is offered at a cheaper price then we will gladly give you the difference back in a store credit. Also, if we have a gift with purchase with a qualifying spend, and your purchase qualified, then we will also honour that within the same 48 hour window.
All you need to do is email us at email@example.com with your order number and we will happily assist. So you can always shop with confidence with us at Trollbeads Australia!
Payment Methods Available at our store
Debit & Credit Cards
Select the credit / debit card you want to pay with at checkout and enter the required information. No additional costs will be added to the purchase price. You can choose to pay with Visa, American Express or Mastercard.
We offer secure payment via Pay Pal. If you have a Pay Pal account, please log in when prompted. Otherwise, you can easily create a free account and you can proceed with your purchase.
ApplePay, GooglePay & ShopPay
We also offer secure payment options with ApplePay, GooglePay and ShopPay – if you would like to use these payment methods please log in when prompted.
Buy Now Pay later – AfterPay, ZipPay, Humm & Klarna
AfterPay, ZipPay, Humm & Klarna are payment methods that allow you to buy now and pay later. Our store is fully integrated with these payment methods and allow you to use your existing accounts to pay for your new treasure with Trollbeads.
Just to let you know, we do reserve the right to change prices on the website with immediate effect.
We do our best to update the website as well as ensure that all information about the goods is correct. Spelling errors, errors in prices and offers can occur, however, and sometimes we find that the price of an item is stated incorrectly. If we discover an error in the price of an item you have ordered on the website, we will notify you as soon as possible.
Under these circumstances, we will notify you of the correct price for the item and allow you to purchase the item at the correct price. If we are unable to contact you, we will use our right not to accept your purchase and will refund you the full amount and cancel the order.