Fast $5 delivery within Australia

All orders made on this website are sent free of charge with Sendle - Australia's first 100% carbon neutral shipping service. You can find out more about this wonderful shipping company her at their website www.sendle.com 

You will automatically receive an email when your items leave our warehouse. You can expect to receive your item within 5-7 business days and you will be able to track your order at all times so that you know where it is and when you can expect it. Simply go to tracking.trollbeads.com.au and follow the prompts.

If you have any concerns or questions along the way then please contact us at hello@trollbeads.com.au and we will do everything to look after you and answer all of your questions.

For more information on all of our shipping and returns please click on the 'Shipping & Returns' tab in the footer menu of this website.

Shop with Confidence

We produce only top quality products and we know you'll love them. That's why all items purchased through www.trollbeads.com.au are covered by a 2-year limited product warranty which can be found by clicking on the 'Warranty Details' tab in the footer menu of this website.

We also understand that sometimes in life things just don’t work out, so when that happens, here’s what you need to know about our Returns Policy:

Change of mind returns may be refunded or exchanged within 14 days of receiving your order - just go to returns.trollbeads.com.au or email us at returns@trollbeads.com.au and we will get it all sorted for you. For hygiene reasons, we cannot exchange or refund earrings – sorry about this but thanks for understanding.

A refund or exchange will be provided for any items proven to be damaged or faulty. Please go to returns.trollbeads.com.au and follow the prompts to arrange a return. We will investigate the issue and a member from our Customer Service team will be in touch to work with you throughout the process.

Payment Methods Available at our store

Debit & Credit Cards

Select the credit / debit card you want to pay with at checkout and enter the required information. No additional costs will be added to the purchase price. You can choose to pay with Visa, American Express or Mastercard.

Paypal

We offer secure payment via Pay Pal. If you have a Pay Pal account, please log in when prompted. Otherwise, you can easily create a free account and you can proceed with your purchase.

ApplePay, GooglePay & ShopPay

We also offer secure payment options with ApplePay, GooglePay and ShopPay – if you would like to use these payment methods please log in when prompted. 

Buy Now Pay later – AfterPay, ZipPay & Humm

AfterPay, ZipPay and Humm are payment methods that allow you to buy now and pay later. Our store is fully integrated with these payment methods and allow you to use your existing accounts to pay for your new treasure with Trollbeads.

Price Changes

Just to let you know, we do reserve the right to change prices on the website with immediate effect. 

We do our best to update the website as well as ensure that all information about the goods is correct. Spelling errors, errors in prices and offers can occur, however, and sometimes we find that the price of an item is stated incorrectly. If we discover an error in the price of an item you have ordered on the website, we will notify you as soon as possible.

Under these circumstances, we will notify you of the correct price for the item and allow you to purchase the item at the correct price. If we are unable to contact you, we will use our right not to accept your purchase and will refund you the full amount and cancel the order.