Terms of Service
General Information:
Trollbeads
Phone: 1 (855) 380-8764
Email: hello@trollbeads.com.au
When shopping, you can edit your cart at any time by clicking on the shopping bag icon in the top right corner of the website. You can add a comment to your order in the cart. Then click 'Check out' and you will now have to fill in your information. Here you can also add a discount code if needed. Then go through the delivery and payment steps by selecting your preferred payment and delivery methods. Please review your order before confirming your purchase.
Next, you will receive an order confirmation by email, which is an electronic receipt of your purchase. You will also receive emails along the way with shipping and delivery updates.
We are happy to provide additional assistance to help you with issues placing your order or locating specific items, or any special requests. Please contact our customer service team via telephone no.: 1 (855) 380-8764 for assistance.
You can also email your requests to hello@trollbeads.com.au and we will do our best to respond within 2 business days.
Our opening hours Monday – Friday :
AEDT: 7:00 AM – 11:00 AM, 8:00 PM – 10:00 PM
AWST: 7:00 AM – 8:00 AM
ACST: 7:30 AM – 9:30 AM, 9:30 PM – 11:30 PM
AEST: 7:00 AM – 10:00 AM
ACDT: 7:30 AM – 10:30 AM
Placing your order on this website is completely safe and secure. We offer secure payments processed through Shopify Payments. We currently accept Visa, Mastercard, and American Express, as well as PayPal. For your personal security, we do not store any customer credit card information and require that payment information be entered each time you place an order on the site. Any refunds due to you will be credited back to the same method of payment used during purchase.
Unfortunately, we do not ship to P.O. boxes, parcel lockers, or commercial addresses.
Orders are processed and shipped from Trollbeads USA distribution center. Orders will typically leave our facility within 2 - 4 business days (may be up to 5 business days during peak periods).
Estimated transit/delivery time:
Your order will be carefully packed in protective materials, and you will receive a shipping notification via email when your package is on its way.
Read our full Shipping Policy for more details.
Trollbeads Australia & New Zealand warrants to the original end-user that this Trollbeads product will be free from defects in material or workmanship. The term of this warranty is limited to twenty-four (24) months from the end-user’s date of purchase, whether or not actual use begins on that date.
For full details, limitations, and exclusions, please refer to our Warranty Policy.
All purchases made on this website are eligible to be returned within 30 days of delivery from within Australia and New Zealand. Return the items to us in new, unused condition.
If you choose to return your order, the return shipping cost will be at your own expense. You may select any carrier and shipping method, but please note that shipping fees are non-refundable. We recommend including insurance on all return packages. We are unable to reimburse shipping or insurance charges. Trollbeads is not responsible for lost, stolen, or damaged merchandise sent.
If you purchased items from a different online store or a retail location, please return the items to the original place of purchase. We are unable to accept returns of items not purchased directly from this website or returns sent from outside Australia and New Zealand.
Jewellery purchased from the Australia and New Zealand online store is accepted for exchange if returned in saleable condition within 30 days. Some exclusions may apply. Please contact our customer care team at hello@trollbeads.com.au for assistance with exchanges.
Please complete the return form provided by our customer care team and package the items securely to prevent damage during shipping. Clearly mark "RETURN" on the outside of the package and attach the return shipping label if provided.
Please send packages to:
Trollbeads
Attn: ECOMM RETURNS
3B Marlen Dr
Hamilton Township, NJ 08691
USA
We will process your refund within 7–10 business days of the package reaching our facility. Shipping charges are non-refundable. If we made an error with your order, all charges are eligible for a refund.
For questions, please contact our customer service team:
Email: hello@trollbeads.com.au
We strive to always have a well-updated website and ensure that all information regarding our products is correct. However, errors may occur, and in certain cases, prices may be incorrect. If we discover a price error on a product that you have purchased, we will contact you as soon as possible. You will then have the option to proceed with the purchase at the correct price or cancel your order.
We reserve the right to update prices, correct errors, and adjust information on our website at any time.
While visiting our website, you may notice that we use third-party platforms such as Facebook, Instagram, Pinterest, and YouTube to provide information about Trollbeads. Please note that Trollbeads does not control the content or functionality of these third-party sites.
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Treasure the
Precious Moments
Embrace the essence of "Treasure the Precious Moments" and immerse yourself in the warm glow of nostalgia. Discover exquisite golden-hued gemstones and beads crafted to evoke cherished memories and celebrate life's most beautiful moments.
The golden colours serve as a poignant reminder to cherish precious moments in life. Symbolizing warmth, abundance, and prosperity, these golden tones resonate deeply with the sentiment of treasuring memories. Whether it's the radiant sparkle of Cat's Eye Quartz or the earthy allure of Pyrite, each gemstone holds its own significance and adds a touch of elegance to your everyday wear.
Delve into the rich tapestry of cultural beliefs and folklore associated with our gemstones. From the protective energies of Yellow Tiger Eye to the abundance-attracting properties of Citrine, these stones have been revered for centuries across various cultures. Garnet Feldspar symbolizes strength and vitality, while Moonstone is believed to bring balance and harmony to its wearer. Such beliefs add depth and meaning to the adornments we offer, infusing them with a timeless allure.
Throughout history, gemstones have captivated humanity with their beauty and symbolism. From ancient civilizations to modern-day accessories, people have adorned themselves with gemstone jewelry as a means of self-expression, protection, and spiritual connection. The jewelry on this page is inspired by this rich legacy, offering a contemporary interpretation of this age-old tradition.
Our beads are more than just accessories; Wear them as beautiful reminders of cherished memories. Whether worn on a bracelet, necklace, or a ring, each bead serves as a tangible connection to moments that are dear to your heart.
Introducing our new bead, "Golden Memories,” you can capture the essence of summer days spent basking on golden beaches. This Limited-Edition release features facetted glass beads in hues of caramel and butterscotch, shimmering with hints of blue as the light dances upon its surface. Exclusively crafted for Trollbeads Day 2024, this bead is a testament to the enduring magic of memories held dear.
Indulge in the beauty of our golden-hued gemstones and beads and let them accompany you on your journey to treasure the precious moments that make life truly extraordinary.
