Terms of Service
General Information:
Trollbeads
Phone: 1 (855) 380-8764
Email: hello@trollbeads.com.au
When shopping, you can edit your cart at any time by clicking on the shopping bag icon in the top right corner of the website. You can add a comment to your order in the cart. Then click 'Check out' and you will now have to fill in your information. Here you can also add a discount code if needed. Then go through the delivery and payment steps by selecting your preferred payment and delivery methods. Please review your order before confirming your purchase.
Next, you will receive an order confirmation by email, which is an electronic receipt of your purchase. You will also receive emails along the way with shipping and delivery updates.
We are happy to provide additional assistance to help you with issues placing your order or locating specific items, or any special requests. Please contact our customer service team via telephone no.: 1 (855) 380-8764 for assistance.
You can also email your requests to hello@trollbeads.com.au and we will do our best to respond within 2 business days.
Our opening hours Monday – Friday :
AEDT: 7:00 AM – 11:00 AM, 8:00 PM – 10:00 PM
AWST: 7:00 AM – 8:00 AM
ACST: 7:30 AM – 9:30 AM, 9:30 PM – 11:30 PM
AEST: 7:00 AM – 10:00 AM
ACDT: 7:30 AM – 10:30 AM
Placing your order on this website is completely safe and secure. We offer secure payments processed through Shopify Payments. We currently accept Visa, Mastercard, and American Express, as well as PayPal. For your personal security, we do not store any customer credit card information and require that payment information be entered each time you place an order on the site. Any refunds due to you will be credited back to the same method of payment used during purchase.
Unfortunately, we do not ship to P.O. boxes, parcel lockers, or commercial addresses.
Orders are processed and shipped from Trollbeads USA distribution center. Orders will typically leave our facility within 2 - 4 business days (may be up to 5 business days during peak periods).
Estimated transit/delivery time:
Your order will be carefully packed in protective materials, and you will receive a shipping notification via email when your package is on its way.
Read our full Shipping Policy for more details.
Trollbeads Australia & New Zealand warrants to the original end-user that this Trollbeads product will be free from defects in material or workmanship. The term of this warranty is limited to twenty-four (24) months from the end-user’s date of purchase, whether or not actual use begins on that date.
For full details, limitations, and exclusions, please refer to our Warranty Policy.
All purchases made on this website are eligible to be returned within 30 days of delivery from within Australia and New Zealand. Return the items to us in new, unused condition.
If you choose to return your order, the return shipping cost will be at your own expense. You may select any carrier and shipping method, but please note that shipping fees are non-refundable. We recommend including insurance on all return packages. We are unable to reimburse shipping or insurance charges. Trollbeads is not responsible for lost, stolen, or damaged merchandise sent.
If you purchased items from a different online store or a retail location, please return the items to the original place of purchase. We are unable to accept returns of items not purchased directly from this website or returns sent from outside Australia and New Zealand.
Jewellery purchased from the Australia and New Zealand online store is accepted for exchange if returned in saleable condition within 30 days. Some exclusions may apply. Please contact our customer care team at hello@trollbeads.com.au for assistance with exchanges.
Please complete the return form provided by our customer care team and package the items securely to prevent damage during shipping. Clearly mark "RETURN" on the outside of the package and attach the return shipping label if provided.
Please send packages to:
Trollbeads
Attn: ECOMM RETURNS
3B Marlen Dr
Hamilton Township, NJ 08691
USA
We will process your refund within 7–10 business days of the package reaching our facility. Shipping charges are non-refundable. If we made an error with your order, all charges are eligible for a refund.
For questions, please contact our customer service team:
Email: hello@trollbeads.com.au
We strive to always have a well-updated website and ensure that all information regarding our products is correct. However, errors may occur, and in certain cases, prices may be incorrect. If we discover a price error on a product that you have purchased, we will contact you as soon as possible. You will then have the option to proceed with the purchase at the correct price or cancel your order.
We reserve the right to update prices, correct errors, and adjust information on our website at any time.
While visiting our website, you may notice that we use third-party platforms such as Facebook, Instagram, Pinterest, and YouTube to provide information about Trollbeads. Please note that Trollbeads does not control the content or functionality of these third-party sites.
Are you 18 years old or older?
Sorry, the content of this store can't be seen by a younger audience. Come back when you're older.
Welcome to Trollbeads
Dance of the Medusa
Discover the rhythm of the sea on the sun soaked coasts of Italy
Blossom Serenity Garden
Delicate flowers bloom in stillness, carrying the soft hopes and dreams of those who walk its hidden paths
Ocean Wonders Necklace
The beauty of the blue ocean nestled on a white pearl fantasy necklace, with a special 25% off all month long
A mother’s embrace, gently cradling the journey of life - from tadpole to froglet. A symbol of nurturing love and the bond that grows with every leap.
Trollbeads, the original bead-on-bracelet brand since 1976, is known for its craftsmanship and quality. Our handcrafted, interchangeable jewellery allows you to create unique pieces that reflect your personality and style. Turn your imagination and story into wearable art with Trollbeads
- every story has a bead.
Enhanted Sun
This charming silver bead features a smiling sun on one side, radiating warmth and positivity, while the number25peeks through gentle clouds on the other—a nod to the year ahead.
This Limited Edition bracelet celebrates the spirit of renewal and fresh beginnings of the season. A soft pink glass bead with light blue details and silver adorned with tiny flowers and leaves, reflects the gentle beauty of springtime.
The gentle and lovely Buckthorn of May symbolizes hope and happiness - an embodiment of optimism and joy. Beautifully adorned with a cultured freshwater pearl.
I love this bead!When the sun hits it it's so colorful and relaxing to look at so I ordered another one no regrets.
I love it . Was so pleased to get it . Wore it alone for a few days. Am waiting for my 2 piece fantasy pendant jewel of the sea. I am always amazed by Trollbeads.
This piece has some weight to it. I’ve always wanted to add this to my collection and it doesn’t disappoint. It’s a birthday gift to myself. I just love it!
I love this bead. I am so happy that it was available to club members to purchase as a perk.
This bead was purchased in gratitude for all my cat has brought to my life. It’s purrfect.
Beautiful handmade silver! Corresponds to the stated photo in the catalog, very happy with the purchase! Thanks to the designer and team of the Jewelry company for the fast delivery!
beautiful bead. love everything about it
I already had one of these delightful little beads, but decided that since one is so good, two would be even better!! They work so well to frame a special glass Trollbead on a bracelet or bangle!! Love the way this bead reflects light, and the size is just right!
The peacock pearls are exactly what my bracelet needed to really make it stand out.
This bead is simply beautiful!
I got it for my incredible wife as a rememberance of her Father, who was a farmer his entire life..
He was an incredible man, honest and humble, who tilled the fields every day and took pride in the knowledge that he was growing and harvesting crops that would feed his neighbors.
My wife, as a child, was always up at the crack of dawn with her Father, helping him milk the cows, gather the eggs from the chickens, and help bale the hay..
The 'beads' are supposed to be part of life, part of a journey..
And I must say this, when I gave her this bead for Christmas, and explained why I chose it for her, it was a very special moment...
Beautifully crafted, extremely durable. Love these bracelets and the clasps that Trollbeads manufactures and designs!
We've been collecting Trollbeads 2010. The quality in materials and imagination of design are incomparable to any other bead company! Trollbeads website is fast and professional, too!
I love this bracelet. The glass bead is a beautiful red color. The metal bead and clasp are very nice. I am also very happy with the shopping experience with Trollbeads. I always get my items in a timely manner, and I have never had any issues with any of my purchases. Trollbeads make the best beads and make shopping very easy. I am very satisfied with my overall experience.
This is a beautiful pendant. I love the details on it and it’s beautiful on a bangle/bracelet and it m a Fantasy necklace. I definite must have for a collector!
Lovely bead, perfect for so many outfits no matter if it's on your bracelet or necklace!
